Withdrawal Period and Return Policy

Deadline for withdrawal and returns

The right of withdrawal cannot be exercised for supply of goods liable to deteriorate or expire quickly, supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection, supply of goods which, after having been delivered and by their nature.

In other cases, a consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception of return costs where applicable. The withdrawal period expires fourteen days after the day on which you, or a third party other than a carrier and designated by you, physically takes possession of the goods or the last goods when the contract relates to several goods ordered by means of a single when these goods are delivered separately. When the period of fourteen days expires on a Saturday, a Sunday or a public or non-working day, it is extended until the next working day.

To exercise the right of withdrawal, you must notify Trust Pharmacy of withdrawal from this contract by means of an unambiguous declaration. For a better treatment of your file, we advise you to formulate your request for withdrawal using the dedicated form present on our website but it is not compulsory. You can send it to us on free paper by indicating all the stipulations on the online version and by signing it. It must be sent to us before the expiration of the withdrawal period.

In the event of your withdrawal from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, if applicable, a method of delivery other than the less expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen days from the day we are informed of your decision to withdraw from this contract. We will reimburse using the same means of payment as that which you used for the initial transaction, unless you expressly agree to a different means; in any event, this refund will not incur any costs for you. We may defer the refund until we have received the goods or until you have provided proof of shipment of the goods, the date selected being that of the first of these facts.

You must return goods to us without undue delay and, in any event, no later than fourteen days after you have communicated to us your decision to withdraw from this contract. This deadline is deemed to be respected if you return the goods before the expiration of the period of fourteen days.

The buyer must return the goods in their original condition and packaging. The return of the goods takes place at the buyer’s expense and risk (you are therefore advised to declare the value of the goods and take out insurance covering these risks). In the event of loss or deterioration of the package, no compensation will be paid to the customer by Trust Pharmacy. You will have to bear the direct costs of returning the goods. Your responsibility is engaged only with regard to the depreciation of the good resulting from manipulations other than necessary to establish nature, characteristics and good functioning of this good.

Exchange or refund

The following provisions do not apply to drugs which will not be returned or exchanged.

After the regulatory withdrawal period, Trust Pharmacy reserves the right to accept or not a request for exchange or refund presented by the customer. Indeed, if the product, which has been purchased, is not affected by a hidden defect or a lack of conformity, the seller is not obliged to take it back.

Delivery error – damaged product

In the event of a delivery error or a damaged product, we invite a customer to inform us via our contact form. We will offer him either a refund of the product or the delivery of the ordered product. A return slip can be provided for the re-shipment of the product sent in error.

Parcels not received

When sending your package to a pickup relay, the customer has 7 days to present themselves and collect their package. Beyond this period, the package will be returned to us. Upon receipt Trust Pharmacy will reimburse the items ordered with the exception of shipping costs. A lump sum of 15 U.S. Dollars for processing costs, will be deducted from the amount to be reimbursed. In the event that the amount of the order is less than 15 U.S. Dollars, there will be no refund.


Trust Pharmacy cannot be held liable for damages of any kind resulting from the improper use of the products sold. Trust Pharmacy cannot be held responsible for modifications made to products by the manufacturer. Dosage type and contraindications are given for information only. Only the instructions supplied with or on the product by the manufacturer must be taken into consideration by the customer. Photos of the products are not contractual.

Trust Pharmacy does not engage its responsibility in the event that the non-performance or poor performance of the sales contract is attributable either to a consumer, or to the fact, unpredictable and insurmountable, of a third party to the contract, or to a case of force majeure.