Trust Pharmacy takes the protection of your personal data very seriously. Our data processing policy aims to process only the personal data necessary for the judicious and economical use of our offer. We are therefore very careful to guarantee the privacy and confidentiality of all customer and user data. We will explain below when your personal data is stored during the use of our services and how we use it. We have taken technical and organizational measures which guarantee compliance with data protection provisions.
Processing of your personal data
The data concerned by the right to data protection are personal data. Personal data are all information that relates to an identified or identifiable natural person, such as, for example. name or address. The phone number, mobile phone number, bank details and insurance number must also be associated with the personal data.
Special categories of personal data constitute a subgroup of personal data. In the opinion of the legislator, these data are particularly sensitive. Among the special categories of personal data are, for example, health, sex life and sexual orientation data. Information which cannot be associated with natural persons is not affected.
Use of the online store
If you use our online store and place an order, we process your personal data which is necessary for the execution of your order and for customer service (name, address, email address, order data, payment data, number customer, date of birth, telephone number, IP address) as well as the data you have voluntarily provided us with. When you place an order with us, we must ask for your name, email address and shipping address; if you are paying by bank transfer, we are also obliged to ask you for the bank code and account number. These data are necessary for the order and payment process and are also processed in this context. We are thus able to process your order quickly and optimally. If you do not provide us with the data necessary to process the order (name, address, email address, order data, payment data, customer number, date of birth, telephone number), we will not be able to process your order.
We may also need to process special categories of personal data (e.g. when suggesting recipes), mainly health data, as part of your order. These data are processed to the extent that this is necessary for the performance of the contract, to provide medical care and to assert any requests from us.
If you have created a customer account, this data is permanently saved in your customer account. The deletion of data takes place if this does not contravene the legal obligations of conservation and if you have not asserted a right to cancellation, when the data are no longer necessary for the achievement of the aim pursued associated with the registration , or if their registration is not authorized for other legal reasons.
Transmission of data to third parties
Your personal data is only transmitted to third parties when this is necessary for the processing of the order, the execution of the contract and invoicing or if you have previously accepted it.
To carry out the services we offer, we call in part on external service providers to process your personal data (subcontractors). These were carefully selected by us and were mandated in writing. Providers are subject to our instructions and are checked regularly. We therefore use several IT providers.
Processing of personal data for advertising purposes
In addition to collecting and processing your data on Trust Pharmacy website, we also use your data, within the framework of legal provisions and / or with your consent, to communicate certain products or marketing actions to your orders and recommend products and services that may interest you. You can object at any time to the processing of your personal data for advertising purposes in whole or for certain measures and terminate your consent without this generating for your others costs as communication costs according to the base tariff.
You will only receive our newsletter after having given your consent. For this service, we use your email address and, if you have provided us with it voluntarily, your name, date of birth and gender. We use the so-called double confirmation procedure to send the newsletter. You therefore only receive newsletters from us by email when you have explicitly confirmed to us beforehand that we should activate the newsletter service. After subscribing to the newsletter, you will receive a notification email. By clicking on the link contained in this email, you confirm that you wish to receive our newsletter.
Personalized product recommendations by email
As a Trust Pharmacy, customer, you regularly receive product recommendations by email. You receive these product recommendations regardless of whether or not you subscribe to a newsletter. In emails, you will find the latest information on the products in our offer which, based on your latest purchases, may be of interest to you. If you no longer wish to receive product recommendations from us, you can object at any time, without this generating for you costs other than communication costs according to the basic tariff. To do this, simply click on the unsubscribe link found in each of our newsletters.
We guarantee high security for online purchases. The company Trust Pharmacy uses technical and organizational security measures to protect your data that we manage from accidental or intentional manipulation, loss, destruction or access by unauthorized persons.
All your transmitted data are protected by SSL encryption. Secure Socket Layer (SSL) is a protocol that has been developed to allow secure transmission of data over the Internet. SSL uses the Public-Private-Key process. This process makes it possible to decrypt coded data using a key accessible to the public with a well-defined private key.
In addition to the above-mentioned data processing operations, so-called cookies are used on your computer when you consult this website. Cookies are small text files that are placed on your computer and saved by your browser on the hard drive. Cookies do no harm to your computer and do not contain any viruses. Cookies allow functions and navigation that are fluid and focused on user needs, and also allow us to make our offer more user-friendly, more effective and more secure. We can, with our partners – in the case of third-party cookies – read cookies while you are visiting our website. Cookies store information related to the device used. This does not mean, however, that we have direct knowledge of your identity.
Some of the cookies we use are deleted at the end of the browser session, i.e. when you close your browser (this is known as technical or session cookies). These cookies record a session ID which will allow you to recognize your computer when you return to our website and enable certain functions of the website.
Other cookies are stored on your computer and will only be deleted after a predetermined period. They allow us or our partner companies to recognize your browser and, if necessary, what you have entered and set when you return to our site (persistent cookies). These cookies are also used in part to provide statistics on the use of our website and to analyze them in order to optimize our offer.
Use of tools for online advertising
In order to be able to display interesting advertising to users outside our website, we collect and process information on the activities of visitors to our website With targeted advertising based on the search behavior and use of our website, we want to increase the likelihood that personalized and interesting advertising on our products will be displayed to the user, even outside our site web. The use of the data collected also allows us to assess the relevance of the advertisements and to optimize them accordingly. The tools used mean that your browser, when you regularly consult our website, automatically establishes a direct link to the server of the tool provider. For certain tools, we have no direct influence on the specific data processed by the providers. We regularly communicate to providers, within the framework of the services indicated below and for the aforementioned purposes, the following data:
TTP header information (e.g. IP address, web browser, website URL, date and time)
Specific measurement pixel data (e.g. pixel ID and cookie ID)
Additional information about visiting our website (e.g. orders placed, products displayed)
Defense of rights
On the orders of the competent authorities, we may, on a case-by-case basis, disseminate information on the personal data collected to the extent that this is required for the purposes of criminal prosecution, defense against dangers, execution of actions of the constitutional protection authorities or of the counterintelligence service, or by the application of intellectual property.
We are notably authorized, without corresponding order, to save the contents and to transfer them to third parties insofar as the law requires it or that it is necessary and authorized according to our estimate to comply with legal provisions or to judicial or administrative orders, react to the invocation of a violation of the law by a third party, protect the rights, property or personal safety of the Trust Pharmacy company, website users or the public.
For any question, suggestion or comment concerning data protection, we remain at your disposal via our email address.
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